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Who do I contact with Billing questions and issues?
You may call our billing department at Call (800) 686-2252 or
(937) 296-0844.
Our hours are: Monday, Tuesday, Thursday, and Friday, 9:00 am to 4:00 pm. Please note that we are closed on Wednesday. E-mail: Billing@compunetlab.com.
Will you bill my insurance company?
CompuNet will bill your insurance company for your laboratory tests provided we have
your most recent insurance information.
Is there any way to know, in advance, if my insurance company will pay for a test?
The best way to know if your insurance company will pay for a test is to contact your insurance company’s customer service department or the benefits specialist. You should be able to locate the phone number on the back of your insurance card.
Will you file secondary insurance?
CompuNet will file your secondary claim to the following insurance companies: Anthem, UnitedHealthcare, Tricare/Tricare for Life, Medicare, Medicaid/CareSource, Medical Mutual of Ohio.
If your secondary insurance is not listed above, you may file by following these steps: Make a copy of your invoice.
Make a copy of your primary insurance carrier’s explanation of benefits.
Mail both copies to your secondary insurance carrier.
I was asked to sign an ABN form. What is it and why was I asked to sign it?
An ABN form is an Advanced Beneficiary Form. Medicare requires that if a physician or laboratory believes a test will not be covered by Medicare, they must inform the patient in writing prior to performing lab work. By signing the form, it means you agree to take financial responsibility, should Medicare not pay for your laboratory work.
I need to make a payment to CompuNet. How can I pay my bill?
If you are a patient, you may pay your bill in several ways:
- You may pay with a credit card online: pay my bill link.
- You may pay at the time of service if you are having your lab work done at a CompuNet patient service center. We accept credit cards (Mastercard, Visa, AMEX, Discover), checks, and money orders.
- Mail your payment:
Include payment stub with your check, money order or credit card information to:
CompuNet Clinical Laboratories
PO Box 714133
Cincinnati, OH 45271-4133
Are there discounts if I am a self-pay patient?
CompuNet has an Indigency Program, which is based on income. To apply for this program, you may contact the Billing Customer Service Department (800) 686-2252 or (937) 296-0844 for more information. CompuNet will also work with you to make payment arrangements.
What is CompuNet’s billing cycle?
Our billing cycle is 200 days. |
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